Delivery information

Free UK standard home delivery when you spend £50 or more

For all Webshop product order queries

Webshop email: orders@waterbabies.co.uk
Telephone number: 0845 528 0248
Office hours are 9-5 Monday - Friday

Orders are delivered Monday - Friday
We don't deliver on weekends or Bank holidays
Unfortunately we are unable to offer Express delivery to Northern Ireland
UK Swim Nappy delivery £1.99 Applies if only nappies are being purchased

UK Standard: £3.99

This is not a guaranteed next day service with parcels usually arriving within 3-6 working days. Please note if you use this service an item is not classed as lost until 10 working days after posting , items can only be re sent or refunded after this date. 
UK Express £6.99 (Monday to Friday service only) Orders received before midday with Express delivery option selected (Mon-Fri) will be delivered the following working day, orders placed after midday (Mon-Fri) will be dispatched the following working day and delivered the day after. Orders placed on Friday may be delivered on Monday or Tuesday depending on what time they were placed.Unfortunately we are unable to offer next day delivery to Northern Ireland. 
Overseas Price is calculated per country selected for delivery. We use the most appropriate service for the size and destination of the order; most European orders are not trackable. Please be aware some countries charge customs tax on your items and we will not be liable for this. European orders will be delivered in approx. 3 - 7 working days, Worldwide orders will be delivered in approx. 5-10 working days.

Returns:

If you require an alternative size or colour for your product, please re-order via our website. We will be more than happy to offer a refund for any unworn items returned to us in their original and undamaged packaging within 30 days of placing the order. Please complete the returns slip included in your parcel with all details so that we are fully able to identify your return and process your refund as soon as possible. Please note that we will ONLY be able to offer a refund if these conditions are met and failure to comply will result in a delayed or unfulfilled refund.

The costs of returning any goods are the responsibility of the sender.

Please return any items in compliance of these conditions to the below address, within 30 days of receipt:
Water Babies Returns
Europarc Innovation Centre
Innovation Way
Europarc
Grimsby
North East Lincolnshire
DN37 9TT

Upon receipt of the goods we will give you a full refund of the amount paid for the goods returned. We are unable to cancel orders prior to dispatch as they are processed in real time. In the unlikely event there is a problem with your order where your goods are faulty or damaged, please contact us within 30 days of your order using orders@waterbabies.co.uk These conditions do not affect your statutory rights if the goods are damaged or faulty in any way.